Privacy Policy

1. Introduction

ZenPoker respects your privacy. This policy explains how we process personal data to provide, protect, and improve ZenPoker, and how you can contact us to exercise rights available under applicable law.

2. Data We Process and Why

When you create or sign in to a ZenPoker account, we may process the email address you provide, a phone number for certain accounts or sign-in methods, and sign-in information provided by Apple or Google. Apple may provide your name during the first authorization for Sign in with Apple, and Google may provide your Google Account display name and profile image when you choose Google sign-in. A name from Apple or Google is used only to initialize your ZenPoker account nickname; it is not used to verify your real-world identity or overwrite an existing nickname on later sign-ins. We do not separately retain given-name and family-name fields. A Google profile image URL is stored with the corresponding OAuth account binding only to display the account avatar.

User Content

We process messages, poker hand histories, notes, screenshots, images, and files that you choose to submit in order to provide hand recording, chat, AI review, and cross-device access. In the current version, uploaded images and files are stored as resources associated with your account. Deleting an individual message or conversation removes it from the current workspace; its associated uploaded resources are currently retained until you delete your account or an applicable retention period expires.

Voice Transcription

When you choose voice input, raw audio is sent through ZenPoker's secure service to a transcription provider solely to generate text. ZenPoker does not retain the raw recording as a file in your account. After you choose to submit it, text generated from the recording may be stored as a message, hand record, or other user content.

Device and Service Information

ZenPoker processes a random installation identifier to enforce the one-time free-access policy and an APNs device token to deliver app notifications. We also process limited service metadata, such as IP address, User-Agent, App version, device and operating-system version, language or region settings, and request time, only for App functionality, session maintenance, account security, abuse prevention, and troubleshooting. We do not access IDFA or use this information for advertising or cross-app tracking.

AI Processing

When you request AI analysis, the text, hand history, image, or file needed for that request is sent through ZenPoker's secure AI gateway to our current AI service provider solely to generate the content you requested. Please do not submit sensitive personal information unrelated to your poker review.

Support Requests

When you contact support, we process the contact details you choose to provide, such as an email address, phone number, or supported messaging-app identifier; the account and free-access status needed to handle the request; your preferred language, App version, and the region selected in your device settings. We use this information to respond, troubleshoot, prevent abuse, and track the request status. This region value is not obtained from Core Location, and the support flow does not derive location from your IP address. Please do not include unnecessary sensitive personal information in support requests.

3. Service Providers and International Processing

We provide data to service providers only where necessary to operate the requested service, such as cloud storage, AI generation and voice transcription, identity sign-in, email delivery, payment, and security. We may also disclose data where necessary to comply with legal obligations or protect the rights, property, or safety of ZenPoker, our users, or the public.

Some service providers may process data outside your country or region. Where required, we use appropriate contractual and security safeguards.

4. Retention and Account Deletion

We retain account information and user content while needed to provide account and product features. You can delete your account directly from Account settings in the ZenPoker iOS app. When deletion is processed, we delete product data and stored resources associated with the account and remove the related payment customer profile.

Data that must be retained by law, limited security records, or short-lived backups may be deleted after the applicable retention period. Raw voice recordings are not retained as account files. Support requests are retained only as needed to respond, troubleshoot, prevent abuse, and comply with applicable obligations.

5. Security

We use reasonable technical and organizational measures to help prevent unauthorized access, use, or disclosure, and require service providers that process data on our behalf to use appropriate safeguards. No method of internet transmission or storage is completely secure.

6. Your Rights

Depending on the laws that apply where you live, you may have rights to access, correct, delete, receive a copy of, restrict, or object to the processing of your personal data. Where processing relies on consent, you may also withdraw that consent. To exercise these rights, contact us using the details below.

7. Children's Information

ZenPoker is not directed to children under 13, or a higher age where local law requires it. We do not knowingly collect personal information from children. If we learn that we have done so, we will take appropriate steps to delete the information and, where appropriate, terminate the account.

8. Changes to This Policy

We may update this policy from time to time. If changes materially affect your privacy rights, we will provide additional notice where required by applicable law. The updated policy will be posted on this page with its latest revision date.

9. Contact Us

To exercise a privacy right or ask a privacy question, email support@zenpoker.ai.